Terms & Conditions
Last Updated: 03-02-2025
Welcome to Ontime Gifting These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms.
1. General
1.1. These Terms & Conditions apply to all users of Ontime Gifting, including customers, vendors, and visitors.
1.2. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website signifies acceptance of any changes.
2. Use of Website
2.1. You must be at least 18 years old to make a purchase on our website.
2.2. You agree not to use our website for any illegal or unauthorized purpose.
2.3. We reserve the right to refuse service to anyone for any reason at any time.
3. Orders & Payments
3.1. All orders placed on Ontime Gifting are subject to availability and acceptance.
3.2. Prices are listed in Australian Currency and may be subject to change without notice.
3.3. Payment must be made in full at the time of purchase.
3.4. We reserve the right to cancel orders due to pricing errors or fraud suspicion.
4. Shipping & Delivery
4.1. Delivery times may vary depending on the location and shipping method selected.
4.2. We are not responsible for delays caused by unforeseen circumstances such as weather, customs, or courier issues.
4.3. Risk of loss and ownership of items pass to you upon delivery.
5. Product Arrangements & Substitutions
5.1. All floral and gift arrangements on our website are expressive representations. We aim to deliver results that exceed expectations.
5.2. In cases where flowers or other gifts are unavailable, we may substitute them with similar items of equal or higher value.
5.3. If flowers, cakes, or sweets are unavailable in a particular city in Australia, we ensure to provide the best available alternative of equivalent value.
6. Delivery & Non-Delivery
6.1. If the recipient or their representative is unavailable at the time of delivery, the order may be considered delivered.
6.2. We attempt to contact the recipient before delivery to ensure successful completion.
6.3. In cases where delivery is impossible due to unforeseen circumstances, customers are entitled to a full refund.
6.4. Claims for refunds or concerns must be raised within 24 hours of delivery or non-delivery.
7. Cancellations & Refunds
7.1. Orders can be canceled by contacting our customer service team via phone.
7.2. If canceled within 24 hours of scheduled delivery, a 100% refund will be processed within one week.
7.3. Refunds will not be issued for personalized or perishable items unless defective.
8. Gift Cards & Coupons
8.1. Gift cards are non-refundable and cannot be exchanged for cash.
8.2. Coupons and promotional discounts cannot be combined unless stated otherwise.
9. User Accounts
9.1. You may be required to create an account to access certain features of our website.
9.2. You are responsible for maintaining the confidentiality of your account and password.
9.3. We reserve the right to suspend or terminate accounts that violate these terms.
10. Intellectual Property
10.1. All content on our website, including images, logos, and text, is the property of Ontime Gifting and is protected by copyright laws.
10.2. You may not reproduce, distribute, or use our content without written permission.
11. Limitation of Liability
11.1. We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.
11.2. Our total liability to you for any claim arising out of these terms shall not exceed the amount paid for the product.
12. Governing Law
12.1. These terms shall be governed and interpreted in accordance with the laws of Australia
12.2. Any disputes shall be resolved in the courts of Australia.
13. Email Communications
13.1. We may send promotional emails about new offers and discounts.
13.2. Users may opt out of such emails by sending a cancellation request.
14. Contact Information
For any questions regarding these Terms & Conditions, please contact us at info@ontimegifting.com